At the American MediConnect healthcare call center, service representatives undergo extensive training, lasting as long as 12 weeks in some cases.

Medical Answering Service Training Topics

• Telephone etiquette
• Effective communications skills
• Telephone and computer operations
• Call flow
• Patient sensitivity
• Courtesy
• HIPAA and privacy procedures

The training department maintains training records to certify that each call taker has received the proper basic call taker training, as well as applicable updates. Attendance is taken at all training sessions.

For project-specific training, records are maintained for each project to ensure that each person taking calls is appropriately trained.